CLIENTS SPEAK

Here's what some of our happy clients have to say...

Efficiency and ease

Thank you very much for the service to date, I've been very impressed with its efficiency and ease.  

Hugh, Billing client

Wonderful

You are all doing a wonderful job.

'Just Your Type' client

Quality

The quality of the reports is good indeed.

'Just Your Type' client upon receiving his first letters

Congratulations

You are all to be congratulated for creating such a brilliant app which seems to be very intuitive and user friendly. 

Synapps user

Wonderful business

You run such a wonderful business.

Lydia - billing client

Impressed with your service

Thank you for your prompt work, impressed with your service!

Billing client

(H) appy user

'I love the app, it's great and it makes the billing process so efficient. I love that I send it and you receive it straight away.

Synapps user

Before I'd even got to the carpark!

'I was called into the hospital on the weekend to see a patient, so had to drop by on my way home from taking my son to football. I had sent the claim before I had even returned to the carpark to head home. So cool!'

Synapps user

Easy

'I had started the long process of contacting each fund individually and was getting stressed about it all when a friend told me about Synapse. I no longer had to deal with Medicare or with the health insurance funds. It was easy. Even beta testing the billing app was relatively stress free. It's a good service.'  

Marilyn - billing client and app user

Incredible!

"Yesterday I was asked to see a patient up on the ward. I had sent the claim before I left the room! It was incredible really."

Synapps user

Absolute transformation!

"Even with new patients and different item numbers, I can do my billings on the bus on the way home usually in about a minute. Sometimes in a few seconds literally. It has never taken me longer than 2 minutes and I used to spend at least half an hour every day organising stickers on bits of paper and scribbling item numbers and details and then scanning and uploading or faxing. It’s an absolute transformation!"

Synapps user

Excellent job

"Thankyou very much, you are doing an excellent job."

Billing client

In demand

"I am showing off your App to all my colleagues and they all want it!"

Synapps user

In love

"I love it!"

Synapps user

Very impressed

"By the way the colleagues I have referred to your service are very impressed."

Kate – billing client

Appreciative

"I really appreciate your excellent service."

Jennifer

During bus ride…

"Hey, just did my billings on the bus!"

Synapps user

Grateful

"Your service has been wonderful and I am very grateful for your help!"

Jennifer – transcription client

Beautifully done

After a call from a new client who had received a request for a long medico-legal report, which he needed transcribed urgently…

"Thank you. Received on time as promised. Beautifully done."

David

Huge improvement for me!

"It's going very well, I am very happy at how quickly I am getting paid now. Such a huge improvement for me. I am very glad I finally got my act together and joined you!"

Anne

Happy

"Very impressed with our first letter, it looks really good! Happy with your service so far!"

Great job

"Could you pls thank the typist who is transcribing my letters. S/he is doing a great job."

Daniel

Excellent communication

"Above all, the communication is excellent - one always knows how things are in regards to outstanding bills."

Good service

"I can follow (claims processing) on the website and that is a very good service."

I wanted to commend you on your service

"I really have appreciated the efficient service with all documents promptly received and confirmed, and reports of billing and receipting as well as the web based access, and queries raised promptly." 

Initiative and contactability

"I really value the ability to speak to someone almost instantaneously and have problems taken care of. In a busy schedule, this is an invaluable convenience. Great initiative is shown by the staff of Synapse in problem-solving."

Love your work

"Love your work! Whenever anyone asks me how to cope with billing I say: Talk to Margaret."

Perfect

"Synapse is basically doing everything perfectly."

Professional, accurate and knowledgeable

"The service is always professional, courteous, accurate and knowledgeable. The processing speed of claims is superb."

Service is exceptional

"The service from Synapse is exceptional. The initial setup was quick and easy. Margaret and her staff are very professional, experienced and courteous.
I encourage anyone who is thinking of trying Synapse to do it".

Great team

"Your team has been great to work with."

Swift and efficient

"I always appreciate your swift and efficient business. Thank you."

Excellent

"Thanks for your excellent business".

Quick and essentially perfect

A new Just Your Type client after only a few batches of letters – we worked with him to tweak the design, until we had his letters exactly as he liked them:

“Very happy that things have been rectified so quickly and the letters are now essentially perfect!”