Our Hall of Fame
We’re pleased to introduce you to our fabulous team.
Margaret Faux – Founder & Chief Executive Officer
A passion for learning and working with people has steered Margaret through a rich and diverse working life. Her interest in the medical professions has endured throughout this journey and her dedication to the health sector lies at the heart of Synapse Medical Services.
Margaret is a Solicitor specialising in Medicare and Health Insurance Law, a Registered Nurse and is currently completing a doctoral project at the University of Technology Sydney on Medicare claiming and compliance. Margaret worked for over a decade as a Registered Nurse in various public and private hospital settings and has over 30 years’ experience in the operation of Medicare and Australia’s health financing arrangements.
Margaret has an adjunct appointment at Southern Cross University working in medical billing and coding research and has been published in the BMJ Open, the Journal of Law and Medicine and the Internal Medicine Journal and is a well-respected and sought-after speaker and author of information on health financing systems, both in Australia and overseas.
As an entrepreneur, Margaret is constantly seeking new ways to improve efficiencies in health administration, by leveraging technology to digitise outdated manual processes.
Martha Meares – Chief Financial Officer
Martha joined Synapse as Financial Controller in November 2015. She is an accomplished professional services manager who previously worked with Minter Ellison Lawyers for 14 years, most recently as Finance Director.
Martha’s role is to steer the financial management of Synapse and assist Principal Margaret Faux in maximising the profitability of the company. She has known Margaret for many years and is excited by the opportunity to help capitalise on the many opportunities for growth through innovation in health services.
“Australia’s future growth lies in professionial services and the health sector is right at the centre of that. I think it’s a really exiting time to be working in the area, and in a company like Synapse, which is all about innnovation and customer satisfaction.”
Guruprasad Krishnamurthy – Chief Operations Officer
Guruprasad Krishnamurthy, Chief Operations Officer at Synapse Medical Services is responsible for the company’s international strategy, direction and planning the operational activities across all locations around the globe.
Previously, Guru served as a Deputy General Manager – Operations for Synapse Medical in India for over 4 years, he managed the deliverables and oversaw medical billing processes for inpatients, outpatients and specialty clinics in both the public and private sectors of all states of Australia. He also conducted training and assessment in Australian privacy regulations and protocols.
Prior to Synapse, Guru served as a Sr. Manager – Operations for Technosoft Corporation, an IT and BPM service provider in the healthcare sector managing a revenue cycle portfolio for multiple clients.
Before that, Guru served as an Account Manager for Anaesthesia Resources Pty Ltd, a group of anaesthetists and pain management specialists in Atlanta, Georgia, USA. Over this 2-year period, he became familiar with American medical billing, coding and financial management, as well as gaining valuable experience in office management, quality assurance and operational processes.
Guru has a Bachelor of Science (Mathematics) from the University of Madras and brings over 14 years of extensive experience in the healthcare sector to the Synapse team
“I am excited by this next phase of Synapse. We’re well positioned to enhance services to our existing valued customers whilst bringing in new business. We have a prodigious mix of personnel to provide unique services globally.”
Hridesh Kohli – General Manager, India
Hridesh joined Synapse in May 2016. Since joining Synapse Hridesh has served as the Chennai office Manager and is responsible for streamlining the Operations, HR & Admin functions along with the overall development of the Chennai site.
With 15+ years’ experience Hridesh brings his expertise in managing large teams across contact centre operations (tech support / retail customer service), complaints remediation and payments processing to the management team. His career experiences include Service Delivery, managing Client Relationships, Quality Assurance & Process Migration to name a few. Hridesh firmly believes in collaboration across functions to optimise the operational performance.
“It is exciting to be a part of Synapse where the passion for transforming ‘global healthcare administration & compliance’ drives our way of working. We are at the start of something very meaningful.”
Thom Soutter – Business Development Director
Thom joined Synapse in October 2016 with responsibility for continuing our organic international growth, namely into the UAE and UK markets. Thom will act as our Global Business Development Consultant with focus on new routes to market to increase the visibility of Synapse.
Thom has a wealth of knowledge within Business Development, having recently built a corporate proposition in the UK from scratch for a leading Medico-Legal agency. Thom will be based in Dubai but move within the group as required.
Having worked in the legal sector for the best part of a decade, been client relationship manager at a leading UK law firm at the age of just 25 and, most recently, having spent two years working for an internationally recognised law firm in Dubai, Thom brings with him a variety of experience from both a sales and operational standpoint.
Ambitious and approachable, Thom is great at fostering long standing relationships and is driven by the desire to provide exceptional customer service. His appointment signals a new exciting stage in the growth of Synapse Medical Services.
“I’m very excited by this project. Synapse and I are a perfect fit. I look forward to driving our growth on an international scale, through our first class knowledge, service and bespoke technology.”