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HIMAA Newsletter, September 2020 – Member Profile

7 Oct 2020


We are very proud that our Group Co-ordinator, Quality Assurance, Aircoder – Pratheena Augustine, was selected for a member profile article in the monthly newsletter (September 2020) of the Health Information Management Association of Australia (HIMAA). We understand…

Synapse and Medical Records Institute partner to offer Aircoder in Kenya

6 Oct 2020

Synapse Medical Services, the Australian company with an AI driven automated medical coding system that can code up to 10 episodes per second, and Medical Records Institute, a Kenyan company with a focus on health informatics consulting, are delighted to announce a partnership to…

Synapse and Alliance Care Technologies partner to offer automated clinical coding software internationally

24 Sep 2020

Synapse Medical Services, the Australian company with an AI driven automated coding system that can code up to 10 episodes per second, and Alliance Care Technologies, an American company with unique technologies that are tailored to assist physicians across the entire continuum …

Synapse Connect July 2020 – our 10th anniversary year

22 Jul 2020

Dear Synapse Network,

We hope that you are all staying safe and are slowly adapting to the ‘new normal’ that 2020 has delivered.

Like everyone, it has been a busy and challenging few months for us as we have adjusted to working from home in three countries. But our bril…

Advance Health: The acceleration of digital health in the COVID-19 world

3 Jul 2020

Advance Health recently convened a panel of  international experts to discuss the acceleration of digital health in the COVID-19 world and the role of digital technology in the healthcare sector.

Synapse Medical Services were delighted to support a panel that discussed variou…

Hunt for the man from SNOMED River

25 May 2020

Australia’s Health Minister Greg Hunt had a nice little announcement yesterday, revealing that since March 13, there have been 10.4 million services delivered to 5.71 million patients by telehealth, with $536.5 million benefits paid, and close to 70,000 healthcare providers hav…

Telehealth is not quite the colt from old Regret but it sure as hell has got away

19 May 2020

Published in Pulse + IT Magazine

Written by Margaret Faux and Heather Grain on 18 May 2020

Telehealth has bolted away as fast as the colt from old Regret as a result of the Covid-19 pandemic. The federal Health Minister, Greg Hunt, says he wants telehealth to continue post …

Synapse and Phenix partner for mobile telehealth and billing solution

6 May 2020

Medicare billing app vendor Synapse Medical Services has partnered with virtual GP clinic Phenix Health to provide a mobile telehealth and billing solution for the COVID-19 pandemic.

Doctors can complete a telehealth consult on the Phenix platform, bill it, and receive a respo…

Is forcing GPs to bulk-bill the MBS Covid items legal?

6 May 2020

There is a clause for GPs using the new telehealth items: patients defined as ‘susceptible’ to COVID-19 must be bulk-billed (no exceptions). 

Is this legal? Margaret Faux, an expert on Medicare and its mysteries, offers her view.

The roll out of new COVID-19 MBS te…

Advance Health Webinar : Coronavirus

23 Mar 2020

Dear Valued Network,

As part of our commitment to exchange knowledge and ideas – especially during exceptional circumstances – we are pleased to share the first Advance Health Webinar on coronavirus (COVID-19) from Dubai Science Park, Connection Communications & Sy…

Synapse connect March 2019 – our 10th anniversary year

18 Mar 2020

Hello Synapse Network,

Welcome to the first Synapse Connect for 2020, our 10th anniversary year. As ever, the year is flying by, and Easter eggs have been spotted on supermarket shelves!

2020 has kicked off with a bang here at Synapse and we have plenty of updates to share….

Billing in Byzantium

13 Mar 2020

Delighted to announce that our CEO & Founder, Margaret Faux appears on the latest episode of Pomegranate Health; the podcast from the The Royal Australasian College of Physicians about the culture of Medicine. Australia has one of the best value health systems in the world, b…

Advance Health Highlights Role of Healthcare Technology in Fighting Diabetes

29 Jan 2020

Synapse Medical Services co-hosted the the 10th edition of the forum
Marwan Abdulaziz Janahi “DSP supports innovative business partners who are using new technologies to diagnose and treat the disease “
Diabetes is a major health concern that affects 19% of the UAE …

Synapse Connect December 2019 – So here it is, Merry Christmas!

20 Dec 2019

Hello Synapse Network,

Where has 2019 gone?! With the festive season well and truly upon us it is time to reflect on the twelve months that are coming to a close, and review the transformational year that 2019 has been for Synapse.

We made great progress this year in furthe…

SASMOA – Private Practice 101 – Your Questions Answered

12 Dec 2019

Synapse Medical Services CEO, Margaret Faux presented a seminar on private practice for the South Australian Salaried Medical Officers Federation in Adelaide yesterday evening. The event was sold out with a wait list, which was fantastic! As always, it was an honour for Synapse…

Next Generation Sequencing – Empowering Clinical Practice

21 Nov 2019

Dubai Science Park (DSP), a science- and healthcare-focused business community, convened key industry stakeholders at the ninth edition of its Advance Health forum that highlighted the latest trends in next-generation sequencing (NGS).

Organised in partnership with Synapse Med…

Published in the Journal of Law and Medicine (2019) 27 JLM 66

10 Nov 2019

Medicare Billing, Law and Practice: Complex, Incomprehensible and Beginning to Unravel
Margaret Faux, Jonathan Wardle and Jon Adams*

Australia’s Medicare is still widely considered one of the world’s best health systems. However, continual political tinkering for 40 years h…

Synapse moves into Dubai Science Park

11 Oct 2019

Synapse Medical Services are delighted to announce that we’ve moved our Dubai based office to Dubai Science Park, DSP.

DSP have been great supporters of Synapse since our move into the healthcare space in the UAE and this strategic move makes sense for a number of reasons, n…

Paperless and Proud

5 Oct 2019

We at Synapse Medical are extremely proud of our technological solutions, in part for the ease in which we can help the practices of our clients and also how they help those precious healthcare dollars to go further in the right places.

Our billing and autocoding solutions als…

Needs based investment in healthcare policies to support best practice and centres of excellence

4 Oct 2019

Synapse Medical Services CEO & Founder, Margaret Faux, was in Dubai this week as part of an esteemed panel of speakers to discuss “Needs based investment in healthcare policies to support best practice and centres of excellence”.

Synapse were honoured to be invited b…

More mental health specialists needed to respond to growing demand for services, Experts at Advance Health Forum State

29 Sep 2019


Dubai-UAE: 29th September, 2019 – Dubai Science Park (DSP), a science- and healthcare-focused business community, convened key industry stakeholders at its Advance Health forum to discuss the current status and future direction of mental health in the UAE.

New Synapse India Office!

25 Sep 2019

Last week was a wonderful moment for Synapse Medical Services as we moved into our new office in Chennai. We held a magnificent inauguration on Wednesday 25th September 2019. We’d like to offer special thanks to our guest of honour from Australian Department of Foreign Affairs …

Synapse connect September 2019 – announcing new ‘share patients’ function in the Synapps MBS!

23 Sep 2019

Hello Synapse Network,

Welcome to the spring edition of Connect in which we have exciting updates on our revolutionary Synapps Medical Billing System, including a new ‘share patient’ function, the increasing demand for medical billing education, a new private practice concept …

A billing platform for rural health services

20 Sep 2019

Earlier this year, we visited Hobart, Tasmania for the 15th National Rural Health Conference to showcase how our solutions could be used in the most remote of locations. The aim was to spread the word about Synapse’s medical administration services, such as our mobile Medica…

Wrap up from the Australian College of Nurse Practitioners National Conference, 2-5 Sept 2019

12 Sep 2019

The Australian College of Nurse Practitioners is the peak professional body for Nurse Practitioners and Advanced Practice Nurses in Australia. The fact that their vision statement “Instil nurse practitioner knowledge, competency and capability through access to quality educ…

RACGP takes aim at Co-op membership fees in return for bulk-billed services

11 Sep 2019


RACGP President Dr Harry Nespolon has called out the Federal Government to address what appear to be double standards in how bulk-billing practices are permitted to operate. The National Health Co-op, with 11 clinics around the ACT, charge individuals a $10 a month memb…

Icon Cancer Centre medical billing system roll out

2 Sep 2019


After a very successful 8 month trial using our amazing end to end, app based, medical billing system, we are thrilled to announce Icon Cancer Centre is rolling it out across its entire network. The results spoke for themselves – rejected claims reduced to almost zero, …

Synapse’s Margaret Faux presents at RACS Workshop

26 Aug 2019

The Royal Australasian College of Surgeons ran their Preparation for Practice workshop in Melbourne on 17-18 August and we were invited to contribute. It was a pleasure and a privilege for Synapse to be involved in this workshop. Participants were engaged, and took part in …

Synapse and AIMAC to offer billing and educational solutions to NATSIHWA members

22 Aug 2019

Earlier this year, we visited Hobart, Tasmania for the 15th National Rural Health Conference. While there we met with the National Aboriginal and Torres Strait Islander Health Worker Association (NATSIHWA) delegation. NATSIHWA is the peak body representing Aboriginal and/or Torre…

Who’s a Medicare expert? Anyone by law, no one in reality

18 Jul 2019

Written by Margaret Faux – Founder & CEO at Synapse Medical Services, published in Medical Observer, 16th July 2019.
Does experience or education make an expert, or both?
Like knowing exactly when to enter a roundabout, the word ‘expert’ feels imprecise and poorly def…