Feeling the love

Here’s what some of our happy clients have to say…

  • Full marks

    IFC doctor 3rd November 2023

    I have to say that Synapse have researched and implemented an incredible app and their back up service and help has been outstanding. Full marks !

  • Couldn't be happier

    Anaesthetist, Victoria

    I could not be happier, nor more confident. The service is excellent. I have very little effort. But high degree of certainty of being paid. I can simply focus on my work. The team are helpful and kind when I need to deal with them. They do more than I had expected. I feel really grateful. Thank you for all that you do.

  • The billing service is very user friendly, accurate and reliable.

    Dr Simon Li

    The technological aspect of the service has evolved significantly to enhance the efficiency of the billing process. I've been a client for 11 years and the billing service has been instrumental in the development of my practice.

  • Aircoder is the solution for coding today and tomorrow.

    Michele Tarnow, President & CEO, Alliance Care Technologies

    We can’t train coders to meet the demand. Fortunately, we don’t need to. Aircoder is a critical partner as we deliver early detection surveillance of pathogens to prevent future pandemics.

  • I was shocked to discover how much of the information I had been previously provided was simply incorrect. I strongly recommend the AIMAC courses to any specialist in public or private practice.

    Dr Wojt Janowski

  • Synapse have provided valuable support to the Mid North Coast Cancer Institute for 2 years in relation to the provision of quality and timely medical typing transcription services.

    Glenn Paulus
    Office and Business Manager
    Mid North Coast Cancer Institute

  • It's been 5 happy years with Synapse. Thanks for all your support including the updated app, credit card function as well as the fine all round service. I am very happy to continue the association with Synapse.

    Accredited Exercise Physiologist
    February 2021

  • Extremely happy, thank you. Only have positive feedback: I wish I had discovered Synapse ten years ago!

    Head of Department
    Sydney Hospital
    February 2021

  • Just wanted to say thank you for the excellent service. Everyone I have dealt with is so polite, professional and helpful . The app continues to help my life much easier.

    Rehab Physician & Aboriginal Health Worker
    January 2021

  • As far as I'm concerned Synapse and the team are absolutely amazing

    General Practitioner
    Western Australia
    January 2021

  • I am very happy with Synapse Medical Services. The app, billing performance and customer support have been consistently outstanding.

    Experienced Neurologist. January 2021

  • Keep up the good work!

    Consultant Cardiologist

    Really appreciate all the work you’re doing at the moment and found the Covid billing updates, particularly early on, very reassuring that many were dealing with the same issues. Keep up the great work.

  • It’s a very good reporting system

    Revenue Manager – Public hospital client

    It’s a very good reporting system. The processing is so fast!!!!

  • Quality clinical coding service

    Jim Tatlock, Habitat Therapeutics Private Hospital – Clinical coding client

    Very quick and great service. Thank you.

  • Our numbers have never looked better!

    Rochelle Morton, Medical Team Leader-Patient Accounts, Icon Cancer Care Head Office – MBS billing client

    The numbers have never looked so beautiful. It’s a brilliant system, and the enhancements only make it better!

  • Can’t ask for a better service

    Dr Mehr Shaikh, Consultant Geriatrician – Billing client

    Excellent services with Synapse. Easy to contact, always get back when queries are raised and prompt payment. Can’t ask for a better service.

  • Easy to use billing system

    Dr Clair Langford, Geriatrician – Billing client

    I am usually the most disorganised doctor when it comes to billing. I am so often having to run away to pick up kids or make a meeting that I don’t always remember to log the bill. With the app I can easily track back what I have missed once the label is in the system. They are trying to set up a similar system in the public hospital but I am still finding yours more accessible.

  • Valuable support

    Glenn Paulus, Office and Business Manager – Transcription client

    Synapse have provided valuable support to the Mid North Coast Cancer Institute for 2 years in relation to the provision of quality and timely medical typing transcription services.

  • I'm never going back!

    Corporate client beta tester - led to a companywide roll out.

    I'm never going back! The other weekend on-call doctor still has half filled tick sheets in the boot of his car
    and I've already been paid.

  • Transcription service for psychiatric medicolegal reports

    Transcription client

    I have been using the transcription service for psychiatric medicolegal reports since December 2017, and cannot fault them.
    The IT system is seamless, the communication is swift, and the accuracy of transcription is excellent. Many thanks!

  • Excellent

    Mr Sameer Singh – JYT, International Transcription client (UK)

    Excellent as always

  • Really good

    JYT, Transcription client – April 2018

    Really good - happy to have changed from another transcription company.

  • Commend the accuracy

    Transcription client

    I would like to commend the accuracy of the Just Your Type service. My first 3 letters were almost 100% perfect, and that is very pleasing indeed. Thankyou!

  • Appreciate all the hard work

    Billing client

    Thank you so much for this. Really appreciate all the hard work. Great to know I get such good backup from my billing company and they come through when things go wrong.

  • Praise for our IT support

    New Billing client

    I just wanted to let you know how helpful Rio has been with setting up the app and sorting out the issues with my outpatient list, he has been fantastic.
    I could not have asked for better assistance or customer service and wanted you to know how patient and helpful Rio has been.

  • Potentially sticky situation averted

    Appointmaid client

    Synapse team member was "very quick to think on his feet and help me by rapidly and accurately checking the appointment notes. Please thank him, it was a potentially sticky situation".

  • Lovely and Reassuring

    IFC client

    I just wanted to feedback to you that one of my patients sang your praises to me and said how lovely and reassuring you were on the phone.Thank you for that - it's important to me and great to know my patients are being well cared for. Well done!

  • Prompt response

    Large Hospital client

    Thanks for such a prompt response - every encounter with Synapse gives us such confidence.

  • Impressed

    Billing & IFC client

    I really wanted to say how impressed I have been with your IFC success rate and your punctuality with communication.

  • Perfect

    New UK transcription client

    The report was perfect - thanks. I will use you now for all clinical negligence work and the complex personal injury reports as there is less editing to do my side - so yes you were right!.

  • Great

    Billing client

    The update to Synapps is great. I can now see where payments are up to at a glance.

  • Well done

    New UK transcription client

    Very well done. On time and with no issues at all. I am very impressed.

  • Awesome

    IFC client

    You are awesome! Thanks a million.

  • Excellent

    New transcription client

    5 out of 5. Excellent. Thank you very much for an exceptional service.

  • Excellent Service

    Many thanks for the reply and your help. I have been very impressed with the professionalism of your organisation. You guys provide an excellent service.

  • Fabulous Staff

    Your staff are absolutely fabulous, Anuja, Ramya, Lorraine and Gabby are all amazing. I wish I found your service a long time ago I am honestly so pleased with it.

  • Perfect

    New transcription client

    That was perfect! Thank you.

  • Going extremely well

    In response to your questions everything is going extremely well. I am very happy with the system, the turnaround is fantastic, letters are accurate and the transfer to our system is smooth.

  • Very happy

    I am very happy with the transcription. Thank you very much.

  • Easy and convenient

    The app is great! Very easy and convenient.

  • Can find no fault

    The service has been absolutely fantastic and I can find no fault.

  • Fantastic service

    I must say that as a company you provide a fantastic service and everybody I have dealt with has just been so helpful. I will continue to recommend your services.

  • Perfect and Prompt

    Thank you, the first letter was perfect and prompt. No changes needed!

  • Commendation

    Billing client

    I really have appreciated the efficient service, with all documents promptly received and confirmed, and reports of billing and receipting as well as the web-based access, and queries raised promptly.

  • Exceptional

    The service from Synapse is exceptional. The initial setup was quick and easy. Margaret and her staff are very professional, experienced and courteous. I encourage anyone who is thinking of trying Synapse to do it.

  • Five star recommendation

    Bruce W Stephens & Associates

    BWS&A engaged Synapse to support us with eleven video transcriptions from a recent Cancer Council of Australia conference. Margaret and her team delivered the transcripts ahead of time, with exceptional accuracy and within budget. We received constant project updates and delivery confirmations, ensuring peace of mind for our client. 5 star recommendation.

  • Quick fix

    New transcription client

    Very happy that things have been rectified so quickly and the letters are now essentially perfect!

  • Best in a decade

    Hospital client

    We have made more progress in two phone calls and an email from you than we have made with other potential providers over a decade.

  • Best in show

    Transcription client

    I was very impressed with the standard of transcription. I was pleased by the accuracy, format, and speed of the turnaround. I have used many services over the years and you have provided the best standard I have ever come across. 

  • Fab!

    Synapps user

    The App is just fab!

  • Pleased

    Palliative care physician

    Thank you so much, this is wonderful. I am so pleased I made the decision to make the move to Synapse.

  • Ten Second Billings

    Synapps user

    I just want to let you know that yesterday, after my ward round, I literally billed and sent it in ten seconds. This included opening the app and entering my PIN. I love you!

  • Very satisfied

    Billing client

    Just a little note to say that I am very satisfied with Synapse billing system.

  • Long term

    Billing client

    I am very happy with your service and look forward to a long term relationship!

  • Free at last

    Synapps user

    Synapse is so easy for my billing and I feel I am free now. Keep it up. I am very happy with your service.

  • Diligent support

    Billing client

    I am very grateful that have received your diligent support.

  • Totally transformed!

    Billing client

    Thanks so much to you and your team for all your help this year. Your service and services are outstanding and have totally transformed my professional life for the better!

  • Should have done it sooner!

    Billing and transcription client

    Thanks for following up. We are very happy with everything and are questioning why we didn't do it sooner!

  • Professionalism

    Billing and informed financial consent client

    By the way, one of my patients voluntarily told me how impressed he was with you and your professionalism when you spoke to him last week. Many thanks for the great work.

  • Actually learnt something

    MediMind quiz winner

    I commend you on your challenging quiz, it makes a change from the simple lucky draws that other companies run at these meetings. I found myself actually researching the medical health act and learnt something about the MBS, Medicare and post-war Australian political history!

  • Exactly what I want

    Transcription client

    I am most impressed by the layout and transcription. It is exactly as I have wanted. Thank you and kudos to your team.

  • Super service

    Feedback from client who experienced an issue following download of a new Synapps release

    All fixed - thanks to speedy advice from Marcus. Super service Margaret!

  • Satisfied Consultant Paediatrician

    Consultant Paediatrician

    From Consultants Practice Manager - Dr has just advised me that he is very happy with the letters, especially the turn around and also the editing etc.

  • Loving it

    Billing client

    I'm loving your service.

  • Awesome

    Practice Manager

    Thank you so much for your assistance - you are awesome!

  • I am so pleased I made this decision

    Palliative Care Physician

    Thank you so much, this is wonderful. I am so pleased I made the decision to make the move to Synapse.

  • Kept all promises

    Practice Manager

    Just wanted to say thank you to you and your team for delivering on all of your promises regarding your transcription services. We were very impressed with the ease of the whole process as well as your turnaround time. You have certainly impressed our worst critic in the practice and that takes a lot to do : ) Keep up the good work.

  • Transformed my life


    I want to start using your billing service, after finding that your transcription service is just so excellent it transformed my life.

  • Fab

    Medico-legal transcription client

    Fab typing. Thanks.

  • Minutes not hours

    Synapps user

    I really do recommend Synapse and especially since the billing app became available. It is easy to use and very efficient, and certainly has changed my life - happy husband as payments come in quicker, happy daughter as I have more time for her, and happy me as billing now takes minutes and not hours!

  • Even my kids love Synapps!

    Synapps user

    Even my 10-year-old daughter raves about how the app has changed my life!

  • Courteous and professional

    Appointmaid client

    You have provided a very courteous and professional service at all times. I hope you will convey to them [Gabrielle and Rodney] our gratitude.

  • Life changing

    Billing client

    You have changed my life! No really, I am telling everyone about you. I used to spend hours every week doing billings but no more. And I love the app, not a piece of paper to be had.

  • Used many services over many years

    Transcription client

    I was very impressed with the standard of transcription. I was pleased by the accuracy, format, and speed of the turnaround. I have used many services over the years and you have provided the best standard I have ever come across.

  • I have my life back!

    Synapps user

    i, just wanted to let you know that I had to see a few patients today (Saturday) and had completed and sent the billings on the steps of the hospital before I returned to my car. I am very impressed with your work. I have my life back.

  • Speech night

    Synapps user

    Hey, just billed my ward round while sitting here at my son's speech night! Took 20 seconds.

  • Superb support

    Client of all Synapse services

    I am delighted to report that my brand new (7 months old now) private practice is going very well thanks to the superb support of your team. It is fantastic to have all services provided by you and everything happens so quickly and reliably. It sure has taken a lot of stress and concern from me so I can just focus on the clinical issues - which is all I ever wanted. Thanks so much! I appreciated your encouragement and patience with my anxieties around setting up my practice. I am more than happy to endorse your company (and do at every opportunity).

  • Great

    Transcription client after first letter

    Thanks very much Synapse. The letter was great!

  • Brillant

    Billing client

    Thanks for processing my claims and your brilliant service.

  • Great service

    Billing client and Synapps fan

    Thanks for your great service. I've recommended you to many of my colleagues and some of them now share my enjoyment of Synapps.

  • Cannot thank you enough

    Synapps telehealth client

    I cannot thank you enough that you have set up this service!

  • Sincere thanks

    Transcription client

    Thank you for the first month of service. It has helped greatly in moving some of the backlog. I am much closer to being up to date and hope to be on top of it all by the end of the month. If I have dedicated typists, please pass my sincere thanks on to them.

  • Utmost quality

    Transcription client

    The transcriptions I received were of the utmost quality and the only corrections I had to make were due to my poor enunciation rather than any errors on your side. We appreciate your professionalism and that of your team.

  • Just Fab!

    Synapps user

    The App is just fab!

  • Life is better

    Synapps user

    Life is just so very much better after the app. Thank you! I have now caught up with my billing.

  • Customer service

    Transcription client

    I am delighted that you called. I just love your customer service.

  • Simply send it and it's done!

    Client of all Synapse services

    Have I mentioned lately how much I appreciate your company and the service provided. It is such a relief to be able to simply send things and have it all done.

  • Loving the app!

    Synapps user one week in

    I am loving the billing App. Has saved me at least 2 hours of precious time already!

  • Quality support

    Appointmaid client

    Thanks for rearranging my clinic for me. Also, I was pleased with the service of forwarding a GP call to me today - very nicely done. I do appreciate the quality of support you are providing and, therefore, the image I project to patients and GPs.

  • Turnaround time fantastic

    Transcription client

    The speed with which the files are returned is just fantastic and the quality is also excellent. Yep, I am very happy with the service at Synapse.

  • Accurate

    Transcription client

    I love your typists they are sooooo accurate!

  • The most progress we have seen in 10 years.

    Hospital client

    We have made more progress in 2 phone calls and an email from you than we have made with other potential providers in a decade.

  • Fantastic!

    New transcription client

    Fantastic quality of medical typing - makes checking my letters so much easier.

  • Nice!

    Transcription client

    I received my letters on Friday afternoon, nicely typed thank you.

  • Very good dictation service

    Billing and transcription client

    Your dictation service is very good by the way.

  • Efficiency and ease

    Billing client

    Thank you very much for the service to date, I've been very impressed with its efficiency and ease.

  • Wonderful

    Transcription client

    You are all doing a wonderful job.

  • Quality

    Transcription client

    The quality of the reports is good indeed.

  • Congratulations

    Synapps user

    You are all to be congratulated for creating such a brilliant app which seems to be very intuitive and user friendly.

  • Wonderful business

    Billing client

    You run such a wonderful business.

  • Impressed with your service

    Billing client

    Thank you for your prompt work, impressed with your service!

  • (H) appy user

    Synapps user

    I love the app, it's great and it makes the billing process so efficient. I love that I send it and you receive it straight away.

  • Before I'd even got to the carpark

    Synapps user

    I was called into the hospital on the weekend to see a patient, so had to drop by on my way home from taking my son to football. I had sent the claim before I had even returned to the carpark to head home. So cool!

  • Easy

    Billing client and app user

    I had started the long process of contacting each fund individually and was getting stressed about it all when a friend told me about Synapse. I no longer had to deal with Medicare or with the health insurance funds. It was easy. Even beta testing the billing app was relatively stress free. It's a good service.

  • Incredible!

    Synapps user

    Yesterday I was asked to see a patient up on the ward. I had sent the claim before I left the room! It was incredible really.

  • Absolute transformation!

    Synapps user

    Even with new patients and different item numbers, I can do my billings on the bus on the way home usually in about a minute. Sometimes in a few seconds literally. It has never taken me longer than 2 minutes and I used to spend at least half an hour every day organising stickers on bits of paper and scribbling item numbers and details and then scanning and uploading or faxing. It's an absolute transformation!

  • Excellent job

    Billing client

    Thank you very much, you are doing an excellent job.

  • In demand

    Synapps user

    I am showing off your App to all my colleagues and they all want it!

  • I love it!

    Synapps user

    I love it!

  • Very impressed

    Billing client

    By the way the colleagues I have referred to your service are very impressed.

  • Appreciative

    I really appreciate your excellent service.

  • During bus ride...

    Synapps user

    ey, just did my billings on the bus!

  • Greatful

    Transcription client

    Your service has been wonderful and I am very grateful for your help!

  • Beautifully done

    Transcription client after an urgent request

    Thank you. Received on time as promised. Beautifully done.

  • Huge improvement

    Billing client

    It's going very well, I am very happy at how quickly I am getting paid now. Such a huge improvement for me. I am very glad I finally got my act together and joined you!

  • Happy

    Very impressed with our first letter, it looks really good! Happy with your service so far!

  • Great job

    Transcription client

    Could you please thank the typist who is transcribing my letters. She is doing a great job.

  • Excellent communication

    Synapps user

    Above all, the communication is excellent - one always knows how things are in regards to outstanding bills

  • Good service

    Synapps user

    I can follow (claims processing) on the website and that is a very good service.

  • I wanted to commend you on your service

    I really have appreciated the efficient service with all documents promptly received and confirmed, and reports of billing and receipting as well as the web based access, and queries raised promptly.

  • Initiative

    Billing client

    I really value the ability to speak to someone almost instantaneously and have problems taken care of. In a busy schedule, this is an invaluable convenience. Great initiative is shown by the staff of Synapse in problem-solving

  • Love your work

    Love your work! Whenever anyone asks me how to cope with billing I say, "Talk to Margaret."

  • Perfect

    Synapse is basically doing everything perfectly.

  • Professional

    The service is always professional, courteous, accurate and knowledgeable. The processing speed of claims is superb.

  • Service is exceptional

    The service from Synapse is exceptional. The initial setup was quick and easy. Margaret and her staff are very professional, experienced and courteous. I encourage anyone who is thinking of trying Synapse to do it.

  • Great team

    Your team has been great to work with.

  • Swift and efficient

    I always appreciate your swift and efficient business. Thank you.

  • Excellent

    Thanks for your excellent business.

  • Quick and essentially perfect

    A new Just Your Type client after only a few batches of letters - we worked with him to tweak the design, until we had his letters exactly as he liked them: "Very happy that things have been rectified so quickly and the letters are now essentially perfect!"