Dear Synapse Network,
We hope 2025 is already shaping up to be a good one for you. Here at Synapse, it’s been a very busy first quarter. We have released improvements to our flagship billing platform, announced a new #express code service, brought on new clients and I’ve written a book!
Happy reading.
In this issue
 Margaret's book |  APHA Conference |  MBS Answers |  Medicare billing course |
Read on for these articles and more…
Margaret’s book
Firstly, I’m excited to share that I’ve written a book exclusively for consumers, that is expected to be available towards the end of 2025. It’s called Just Bulk Bill It! and I’ve dedicated it to all Australians who refuse to remain confused. It’s designed to end misinformation and disinformation that is constantly fed to consumers about #Medicare, #medicalbills and #privatehealthinsurance. They deserve truth, facts and clarity but boy, simplifying something as complex as Medicare and private insurance isn’t easy. This may be my biggest challenge yet!
While it’s being published, I will be sharing excerpts on LinkedIn and other socials. I welcome your engagement and will be sure to keep you updated. It will be a great resource for your patients.
Express Code
After listening to feedback in the market we have recently improved our coding offering for day procedures and rehabilitation facilities.
We know that the shrinking coding workforce means prices have become too high for most small facilities, so we are proud to share that we are now offering day procedure coding from as little as $7 per episode, and bulk discounts are available.
Let us be your reliable, affordable coding workforce. You can read more here.
Hospital Billing for sub-acute facilities
In addition to coding, for sub-acute facilities, we have bundled coding and hospital accommodation billing at very affordable rates. Our expert team of coders and billers have deep experience in rehabilitation admissions so if you are a rehab or other sub-acute facility and could benefit from a low-cost service, please get in touch.
42nd Australian Private Hospitals Association Conference, Darwin
A few weeks ago our COO Guru Krishnamurthy and CEO were delighted to attend the Australian Private Hospitals Association 42nd National Congress in Darwin.
We met with colleagues, clients and long-term friends to tackle the challenges shaping the future of healthcare in Australia.
Synapse Medical Services works for each of the three Ps in the health sector – Patients Payers and Providers. So, we are always keen to hear every perspective about the many challenges being experienced right across the sector. This conference was obviously focused on the perspective of private hospitals, and it was pleasing to hear some big picture thinkers sharing their views about the need for private hospitals and private insurers to work together more collaboratively.
Data sharing and digital health were also a recurring theme, as they should be.
MBS Answers
A new look, new website and additional features!
A big thank you to all who have joined the growing MBS Answers community. We all know there is a huge hole in medical billing knowledge across Australia.
That is why MBS Answers is such a powerful tool and the volume of people engaging and subscribing is a testament to the fact that people want to learn how to bill correctly.
We have an Easter special available until end of April so get in quick – it’s just $4 a week!
There are now over one hundred answers on the platform, and that will continue to grow by two per week, with the monthly Payment Integrity Mailer also now being delivered to keep you abreast of Professional Services Review cases, and payment integrity issues beyond our shores.
I am starting to familiarise myself with MBS billing beyond the basic consultation items, and read the Payment Integrity Newsletters with interest – Synapse client, April 2025
The only legally accurate Medicare billing course in Australia
One additional resource that we cannot recommend enough is the Medicare billing course available at the Leo Cussen Centre for Law. It is the best $495 you will ever spend.
The course was developed in conjunction with Margaret but neither she nor Synapse nor any of our companies has any financial interest in this course whatsoever. Margaret gifted her decades of knowledge to Leo Cussen and is also committed to keeping the course updated for free, forever.
This is a foundation course for everyone with Medicare billing rights, including allied health practitioners.
Everyone who has done it has loved it (Leo has made it really engaging with videos and quizzes etc) and come away gobsmacked after unlearning just about everything they thought was true about how to bill correctly to Medicare. With government compliance activities on the rise, now is a good time to get educated – correctly.
India Visit
In March, we held our annual townhall event with our wonderful Chennai team.
This day allows us each year to connect, reward high performance and most importantly, have some fun!
It felt fantastic to be back at our India hub as we look to plan the rest of 2025 and deliver our business goals.
Client referrals and reviews
Finally, we wanted to thank clients who have taken the time to leave us a review in 2025.
We very much appreciate the time you take out of your busy schedules to do this. Your reviews help us enormously and we are very proud of the referrals they generate. We pride ourselves on our customer service, great technology and billing support. Here are some recent reviews that we love:
Synapse have developed a user-friendly billing system that takes the pain out of payment for patient review. While the app is great, the people in the organisation are even greater.
I consistently received excellent support and assistance from Synapse Medical Services. My billings are done very quickly. A significant benefit is the regular contact that is provided through this service.
I have been with Synapse over one year. The staff are really helpful and knowledgeable in what they do. I am very thankful as Synapse takes away time, energy and stress in sorting out medical claims and I could rather focus on my clinical work. Good work, guys!
As ever, if you have any questions about anything in this newsletter our customer service team will be delighted to hear from you at cs@synapsemedical.com.au
