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Brave new world of health care

13 Dec 2018

Margaret and Steven Faux are harnessing technology in very different ways to push health care into a new era of efficiency and breakthrough applications.
Scrawled on the whiteboard perched in Margaret Faux’s office in Sydney’s eastern suburbs is a cacophony of acronyms and…

5 ways to get the most out of your medical transcription service

4 Dec 2018

On average we speak seven times faster than we can write or type.
So for clinicians and medical practitioners who are expected to produce reams of correspondence and other documentation in addition to managing patient care, dictation clearly has huge advantages in terms of produ…

5 ways to get the most out of your clinical coding

30 Nov 2018

Clinical coding is important.
This is not news. It’s certainly no secret. The question that should be being asked now is ‘how can clinical coding be leveraged to maximise the efficiency of a hospital or health service?’ The links between accurate coding and revenue are obv…

Introducing Our Clinical Coding Team

28 Nov 2018

Clinical Coding is currently our biggest area of growth and this is due in no small part to the talent, experience, and commitment of our clinical coding team. In this latest article in our Meet the Team series we’d like to introduce you to the leaders of this group who are res…

We have the best people

16 Nov 2018

It’s the people who make the place and here at AIMAC we have some of the best people. Meet the team who handle our day to day operations and ensure our students have a great experience with positive learning outcomes.


Also coming soon we’ll be profiling our ama…

‘Unnecessary risk’: GPs dumped in Medicare muddle

15 Nov 2018

The study referenced in the Australian Doctor article and published in BMJ Open 2018 was led by Synapse CEO Margaret Faux.

GPs are being exposed to the “unnecessary risk” of falling foul of Medicare rules because so few organisations are willing to provide guidance on ho…

Telemedicine in the evolving healthcare landscape

12 Nov 2018

Synapse co-hosts 3rd Advance Health plenary session.

Last month we along with our UAE partners OPEN Health, Connect Communications, and Dubai Science Park hosted our 3rd Advance Health plenary session and networking event. The theme this time was “Telemedicine in the evol…

Law trumps Medicare advice on bulk-bill vouchers

8 Nov 2018

You’re likely guilty of this, so beware: the law trumps Medicare advice on bulk-bill vouchers
Having patients sign the vouchers – and then filing them in a place other than the bin – is more important than you might think.
Make one false move with Medicare and you’ll end up i…

Healthcare’s out-of-pocket crisis

1 Nov 2018

Jennifer Dogget, Editor for Croakey, is writing a series of health columns for Inside Story. In this article she weighs in on out of pocket expenses with quotes from Synapse CEO Margaret Faux:
Fast-rising medical expenses are restricting access to healthcare and increasing long-…

Why aren’t medical fees made publicly available?

26 Oct 2018


Want to know more? Read this article from our blog for more information….

IABCA Awards Evening

16 Oct 2018

IABCA Awards Evening – Brisbane City Hall 12th October 2018
On Friday evening Synapse Medical Services were honoured to be in attendance at Brisbane City Hall as finalists for the fifth annual India Australia Business and Community Awards Gala evening.

Synapse were honoured…

HealthMinds Memorandum of Understanding

12 Oct 2018

Training Organisation – First MOU!
We’ve recently brought news of our officially launched registered training academy, AIMAC, and hot on the heels of the launch we are delighted to annouce the first Memorandum of Understanding involving the academy as we look to make first-c…

Key partners visit Chennai office

11 Oct 2018

Synapse partners visit our Chennai office as part of AIMAC launch
In the lead up to our official launch of our registered training organisation,  AIMAC, we invited several of our key partners to come and tour our Chennai office. We were delighted that representatives from Advan…

AIMAC Launched!

9 Oct 2018

Synapse launches a registered training organisation in Chennai.

On Wednesday 3 October, guests attended the launch of the Australian Institute of Medical Administration and Compliance (AIMAC) – a new Registered Training Organisation for Australian company Synapse Medical Ser…

Education and Development in Healthcare

3 Oct 2018

Education and Development in Healthcare
Anyone working in healthcare will notice the unique style of employment and services needed in such a specific industry. Unlike administration in any other sector, it’s important to note that education is the key to working in or running…

ISO 9001: 2015 – We did it again!

27 Sep 2018

ISO 9001: 2015
In order to improve it’s important that you have a good understanding of what you’re currently doing and where your strengths and weaknesses are. At Synapse Medical Services we are constantly evaluating how we stack up against our competition and what we actua…

Synapse Medical Services Raises Focus on Rare Diseases During Expert Panel

21 Sep 2018

In addition to our expansion efforts into the Kingdom of Saudi Arabia we have maintained a presence in the United Arab Emirates for two years now. A couple of months ago we announced our partnership with OPEN Health, Connect Communications, and Dubai Science Park to launch the …

Expanding our footprint in the Kingdom of Saudi Arabia

13 Sep 2018

In recent months we’ve been expanding our footprint in the Kingdom of Saudi Arabia as we look to help with the adoption of ICD-10AM across the healthcare sector.

This has meant recent visits to Riyadh for our CEO, Margaret Faux, Clinical Coding Manager, Anna Coote and Busine…

Setting the record straight: separate billing doth not a scandal make

13 Sep 2018

Seventh in series – Articles on out of pocket medical expenses.

The latest article in Croakey’s #OutOfPocket series addresses a poorly-understood aspect of medical billing for privately insured patients who have been in hospital.

Margaret Faux explains why receiving two…

Synapse Connect September 2018 Bulletin

4 Sep 2018

Hello Network,

I hope you stayed warm through the southern hemisphere winter or survived the sweltering heat up north. As ever it’s been a hectic and exciting couple of months for us at Synapse towers. We’ve been globetrotting and experiencing both weather extremes.

In …

Research investigates medical billing literacy in Australia

30 Aug 2018

Of all the things a trainee medical practitioner must learn, how to bill their patients is one of the most problematic.
A single Medicare service can be the subject of more than 30 different payment rates, myriad rules and strict penalties, including custodial sentences, for no…

Digital Technology and the Future of Medical Finance Workshop

22 Aug 2018

We’re hosting a free breakfast on 31 August at our offices where we will be showcasing and demonstrating our latest medical billing service.

Each attendee will have the opportunity to use the service first hand and experience the new medical billing app that is set to disrupt …

BUPA medical billing changes effective 1 August 2018

2 Aug 2018

You have likely heard that BUPA made some changes to their Medical Providers Gap Schemes, which came into effect on the 1st August. We would like to take this opportunity to give you our quick guide as to how this might impact your billing.

Billing private patien…

Synapse serves as successful example for DFAT’s India Economic Strategy

31 Jul 2018

The following is an excerpt from the DFAT India Economic Strategy by Mr Peter N Varghese AO

Synapse: A successful model of integrated service delivery for Australia and India

Australian company Synapse Medical Services has found an opportunity to …

Who teaches medical billing? A national cross-sectional survey of Australian medical education stakeholders

27 Jul 2018

Everyone involved in the practice of healthcare is expected to know how to bill correctly yet it’s not being taught in any systematic or organised fashion by anyone.

Synapse Principal and CEO Margaret Faux has been studying this issue in her PhD thesis, this article published …

Synapse hopes to restore trust between patients, providers and payers

25 Jul 2018

Pulse+IT article – Synapps MBS launch
Written by Kate McDonald
First published by Pulse+IT on 9/7/2018

Sydney medical billing, clinical coding and medical transcription specialist Synapse has launched a new rules engine-based app called Synapps MBS, aimed at ensuring Medic…

Are Medical Billing System technologies the new future of medical billing

20 Jul 2018

Synapps MBS – The future of medical billing is here. Don’t get left behind.
In Australia, medical billing can be extremely complicated and tedious. With Australia’s mixture of private and public healthcare, and changes constantly being made, billing errors can commonly oc…

Dubai Science Park Launches Knowledge Exchange Platform to Enhance Dubai’s Healthcare Sector

20 Jul 2018

Networking platform “Advance Health” outcome of MoU signed with OPEN Health, Synapse Medical Services and Connect Communications
Dubai-UE: 18 July, 2018
Dubai Science Park (DSP), a science-focused business community, has signed a memorandum of understanding (MoU) with OPEN…

Meet the Synapse Business Development Team

18 Jul 2018

We are proud of our diversity here at Synapse and our Business Development Team is a perfect example. Thom, Amanda, and Rod have each come from vastly different backgrounds and bring a wide variety of personal and professional experiences and skillsets to the table. Here’s a li…


16 Jul 2018

NAIDOC – 1st Full Week of July
Last week was a special week in Australia and as a proudly Australian international company we wanted to bring a bit more awareness to Naidoc week. National Aborigines and Islanders Day Observance Committee (NAIDOC) week is a time to celebrate Ab…